Are Instacart shoppers penalized for missing items?
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Are Instacart shoppers penalized for missing items?
Too many low ratings and they will start to be given fewer orders. Eventually, repeat errors can get them let go by Instacart. But the Shopper is not penalized for mistakes, and their pay is not docked when this kind of mistake occurs.
Do Instacart drivers get in trouble for missing items?
Instacart will typically refund the customer for any missing items. Typically, maybe one or two items are missing due to human error, but many shoppers have seen a large portion of the order was reported missing. Instacart will also refund damaged items, wrong items or poor replacements as well.
How do I report an Instacart shopper?
You can call the company at 1 (888)246-7822. If you have a more urgent question or just prefer to speak to a live human, then Instacart also has a support phone number you can call.
Can you get kicked off Instacart?
Reasons for Instacart Deactivation. If you’re an Instacart Shopper—as most of us independent contractors—you can get fired at any time. Instacart sends out an email before they disable a driver account with details about the problem.
What happens if you deliver Instacart to the wrong house?
Customers will get a refund if an Instacart driver delivers an order to the wrong address. To request a refund, simply contact Instacart customer service to inform them of the problem. Call Instacart at 1 (888) 246-7822. It rarely happens because Shoppers use the address you provided to help them get to you.
What do Instacart customers see about Shoppers?
The Instacart shopper sees your first name and your address plus any notes you might leave for the shopper like leave groceries in the garage. Any communication goes through instacart, so there can be a slight delay between responses when the shopper and the customer chat.
Can Instacart Shoppers see their reviews?
Instacart does not have an official rating system to allow their contracted employee Shoppers to rate customers. However, Instacart Shoppers can choose what customers and orders they want to take. They just can’t place their opinions about that customer in the Instacart system.
How do I contact Instacart shopper after delivery?
Chat with your shopper
- Tap the 3 stacked horizontal lines in the upper left corner.
- Tap Your orders.
- Tap the current order.
- When your current order screen appears, tap the chat bubble icon in the upper right corner.
- Send your message.
How do I report an issue on Instacart?
Scroll to the bottom of the site’s homepage and in the bottom left corner of the page, locate and click ‘Help’ You will be directed to the Instacart help center. Scroll to the bottom of the help center and locate the tab labeled ‘Problem with an order?’ Click the green ‘Report a problem’ button.
Can You Share Your Instacart Account? Yes, there is a “Group Cart” feature that allows you to share your Instacart account. To do this, you’ll need to click the “Create a group cart” button. A group cart allows you to shop together with friends and family.