How do you calculate NPS without detractors?

How to calculate your company’s Net Promoter Score

1. Enter all of the survey responses into an Excel spreadsheet.
2. Now, break down the responses by Detractors, Passives, and Promoters.
3. Add up the total responses from each group.
4. To get the percentage, take the group total and divide it by the total number of survey responses.

How do you deal with NPS detractors?

1. Seek out regular customer feedback. Don’t wait for negative feedback to find you—actively seek it out for yourself.
2. Time is of the essence when handling NPS detractors.
3. Keep calm and offer a solution.
4. Anticipate negative feedback before it happens.
5. Customer care is about listening.

How is passive NPS calculated?

Subtracting the percentage of detractors from the percentage of promoters. (The percentage of passives is not used in the formula.) For example, if 10\% of respondents are detractors, 20\% are passives and 70\% are promoters, your NPS score would be 70-10 = 60. Your NPS could range from -100 to 100.

How does pivot table calculate NPS?

How to calculate NPS in Excel:

1. Add up the promoters – those who scored 9 and 10.
2. Add up the detractors – those with responses 0 to 6 (included)
3. To calculate the percentage, divide the number of promoters by the total number of responses.
4. Repeat this process for detractors.

How do you deal with a detractor?

Don’t let them stop you or even slow you down.

1. First learn to identify them.
2. See if they have a valid point.
3. Zap any negative thoughts they give you.
4. Realize that there will always be detractors, and let them slide off you like water on a duck’s back.
5. Confront them, and get them on your side.
6. Laugh with them.

Who are detractors in NPS?

Detractors are the survey respondents that score you from 0 to 6 on the NPS® scale. They are unsatisfied customers who are less likely to recommend your company. But as a more standard definition, you can just think of them as dissatisfied customers.

What is the NPS calculation formula?

What is NPS Calculation Formula? After the survey respondents are categorized into their respective groups, the following formula can be used to calculate net promoter score: NPS = \% of promoters – \% of detractors. The value of NPS will range between -100 and 100.

How is NPS interest calculated?

NPS Calculator Maturity Value with Example

1. Your age = 34 years.
2. Amount to be contributed monthly = Rs.
3. Total years of contribution (automatically calculated based on your age) = 26 years (60 years – 34 years)
4. Expected return on investment = 10\%
5. Percentage of Annuity purchase = 50\% (minimum 40\% under existing NPS rules)