What is the use of case management in PEGA?

Case management helps streamline operations to help employees be more productive and deliver experiences customers demand. Business activities can include: insurance claims, patient records, loan applications, identity theft investigations, customer requests, and adding new customers.

What exactly is case management?

Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client’s health and human service needs.

What is the architecture of case management in PEGA?

Federated case management (FCM) enables you to access cases from different applications. Say for example, an Insurance company have two Pega applications. Now using FCM, one application can access cases created from another application. After filling all the details, click submit.

What is the difference between case management and process management in PEGA?

Cases typically involve actions by multiple people and/or departments and case management works to organize, compile and track cases. While BPM puts emphasis on single processes, Case Management puts emphasis on the complete and complex unit of processes that make up a case.

What is the difference between Case and Case type in PEGA?

A case type is where we can design our model. (For example, consider its a kind of the class in the java). A case is the one which is the instance of our case type. (Consider this is a kind of the object in java).

What is case life cycle in PEGA?

Pega Platform™ supports the case life cycle design modeling technique. This model enables business users to see and interact with a case the same way that they think about it. Each case life cycle contains stages, processes, and steps.

What are case types in PEGA?

A case type is an abstract model of a business transaction. Case types model repeatable business transactions. A case is a specific transaction instance. To model the online order transaction in Pega Platform, you define an online order case type that advances from submission to processing and then delivery.

What is case cycle?

Each case life cycle consists of the following elements that you can iteratively define: Stages that consist of processes. Processes that consist of steps. Steps that are either automations or user actions.

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