Who is responsible to ensure the safety and comfort of passengers during an airline flight?
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Who is responsible to ensure the safety and comfort of passengers during an airline flight?
Flight attendants
Flight attendants are primarily on the aircraft for the safety and welfare of the passengers and secondly for their comfort. If there were no services or extra comfort on board, we would still be able to survive the flight.
How would you handle passengers arguing on the plane?
Here are Keinonen’s five tips for handling difficult customers on board:
- 1) Put yourself in the customers’ shoes.
- 2) Be strict and don’t lose your authority.
- 3) Don’t embarrass or provoke a passenger.
- 4) Make sure the whole aircrew behaves consistently.
- 5) As last resorts, stopover or cuffing the passenger are options.
What does flight attendant do to take care of himself and his passengers during a long flight of 18 hours?
They take care of passengers, tending to their needs, comfort, and safety during a flight. The primary duty of a Flight Attendant is to ensure passenger safety during flights by adhering to safety regulations. Reviewing safety and emergency procedures specific to the type of aircraft prior to boarding.
What are your weaknesses flight attendant?
As far as my weakness is concerned I give a lot of attention to detail which at times takes a bit more time to complete a task. To overcome this, I am giving myself a deadline to ensure that the work is done on time without compromising on quality.”
How would you handle unruly or disruptive passengers?
Handling procedures for unruly passengers Be attentive to early signs of aggression. Intervene as early as possible and de- escalate. Flight personnel when on board Consent or approval from the commander or senior cabin crew member is required before implementing the following action.
How do you deal with aggressive passengers?
De-escalate the situation
- Speak clearly and ask passengers to repeat information if you are unsure.
- Remain calm, polite and professional at all times. Don’t take insults or offensive language personally.
- Maintain self control.
How do you handle difficult passengers?
De-escalate the situation Speak clearly and ask passengers to repeat information if you are unsure. Remain calm, polite and professional at all times. Don’t take insults or offensive language personally. Remember, your response may turn a minor situation into a major conflict.
Why are longer flights harmful to passengers and crew?
1 Why are longer flights potentially harmful to passengers and crew? Because there isn’t as much oxygen in the air.