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How long does a UPS lost package investigation take?

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How long does a UPS lost package investigation take?

The process to investigate a lost package or uncollected CoD claim takes an average of 10 business days. When reporting a damaged package, once all pertinent information and documentation are received, it generally takes 10 to 15 business days to complete a claims investigation, depending on the country.

What happens to unclaimed UPS packages?

If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS will notify you when the package is delivered.

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How do I find a lost UPS package?

For lost or damaged packages, you can file an online claim….How to track a UPS order on the UPS website

  1. Go to the UPS website.
  2. Click the “Quick Start” tab.
  3. Enter your tracking number in the box under “Track,” then click the arrow icon.
  4. Check the status of your package.

What does held in warehouse mean UPS?

Usually being held at Hub means that your package is being held for pick up.

How do you know if your package is lost?

Find Missing Mail

  1. Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status.
  2. Complete a Help Request Form.
  3. Submit a Missing Mail Search Request.

Can I track exactly where my UPS package is?

UPS has finally rolled out true package tracking, letting you see exactly where the truck carrying your item is on a map right from your smartphone or PC. And you’ll need to sign up for a (free) UPS My Choice account if you want the advanced tracking capabilities.

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Can you call UPS about a package?

Customer Service Please visit our Customer Help and Support Center or call 1-888-742-5877.

Can I pick up my package from UPS?

Please call your local UPS contact to arrange for package pickup. To determine availability and arrange a pickup online, follow these steps: Select Shipping in the area at the top. Select Schedule a Pickup in the area at the left.