Why is QFD used?

QFD is used to translate customer requirements (or VOC) into measureable design targets and drive them from the assembly level down through the sub-assembly, component and production process levels. QFD methodology provides a defined set of matrices utilized to facilitate this progression.

Why Quality Function Deployment is important?

Quality Function Deployment provides documentation for the decision-making process. QFD helps you to: Translate customer requirements into specific offering specifications. Prioritize possible offering specifications and make trade-off decisions based on weighted customer requirements and ranked competitive assessment.

Who developed QFD?

QFD was developed in Japan in the late 1960s by Professors Shigeru Mizuno and Yoji Akao.

What is a QFD chart?

In other words, using QFD allows the charting of customer wants and the technical hows, which results in a better understanding of design relationships. Quality Function Deployment (QFD) and House of Quality (HOQ) is a planning process for products and services that starts with the voice of the customer.

What is QFD in TQM?

Quality function deployment (QFD) provides a systematic process for integrating TQM into new product development activities. QFD combines various design engineering and managerial tools to create a customer‐oriented approach to developing new products.

What is a QFD diagram?

Quality Function Deployment, or QFD, is a method used to identify critical customer attributes and to create a specific link between customer attributes and design parameters.

What are the steps in QFD?

Steps to the House of Quality

1. Step 1: Customer Requirements – “Voice of the Customer”
2. Step 2: Regulatory Requirements.
3. Step 3: Customer Importance Ratings.
4. Step 4: Customer Rating of the Competition.
5. Step 5: Technical Descriptors – “Voice of the Engineer”
6. Step 6: Direction of Improvement.
7. Step 7: Relationship Matrix.

How do you create a QFD?

How to use the House of Quality template

1. Add customer needs and ratings.
2. List design requirements.
3. Weigh the relationship between customer needs and design requirements.
4. Complete the correlation matrix.
5. Add competitor research.