How do you file an appeal against the decision of the ombudsman?

One can file the appeal against the award or decision of the Banking Ombudsman rejecting the complaint within 30 days of the date of receipt of the Award, The Appellate Authority may, if he/ she is satisfied that the applicant had sufficient cause for not making an application for appeal within time, also allow a …

Who is the appellate authority for banking ombudsman?

the Deputy Governor
The Appellate Authority is the Deputy Governor in charge of the Banking Ombudsman Scheme. 4. The appeal may be filed within 30 days of the date of receipt of communication of Award or rejection of complaint before the Appellate Authority.

Can banking ombudsman reject the complaint?

Yes. The Banking Ombudsman may reject a complaint at any stage if it appears to him that a complaint made to him is: not on the grounds of complaint referred to above. compensation sought from the Banking Ombudsman is beyond ₹ 20 lakh (₹ Two Million).

Can you challenge an ombudsman decision?

You can apply to the High Court to challenge an Ombudsman’s decision because it is legally flawed – this is called judicial review – but you have to act quickly and you may need to take advice, for example from a solicitor, law centre or Citizens Advice Bureau. There is no other way to challenge our decisions.

What are maintainable complaints?

Maintainable complaints are those that are made to the BO, relating to the grounds of a complaint specified in Clause 8 of the Banking Ombudsman Scheme (BOS) 2006 and are in line with the requirements laid down in the Scheme. BOS envisages settlement of complaints by agreement through conciliation or mediation.

Which of the following complaints Cannot be made to the Ombudsman?

No. Any complainant, whose complaint on the same subject matter is or was before a Court/Consumer Forum cannot approach Ombudsman.

What happens if you reject ombudsman decision?

A You are always free to turn down the award made by an ombudsman and take your case to court if you are not satisfied with the decision. Also bear in mind that if you turn down the ombudsman’s award you lose the solutions it has recommended.

Is Financial ombudsman decision final?

Final binding decisions If you or the business don’t accept the case handler’s assessment, you can ask for your case to be referred to an ombudsman. The ombudsman will then look at all details of your complaint afresh, and make a final decision.

Is banking ombudsman consumer friendly?

The RBI’s banking ombudsman is a fast, tech-friendly redressal mechanism. However a lot of the complaints made to it are rejected or dismissed, often on technical grounds. Consumers should go through the legal provisions of the Ombudsman Scheme before approaching this body or consult a legal professional.