How reliable is the eBay money back guarantee?

According to its website, eBay’s “money back guarantee” covers more than 99\% of listings when you pay with PayPal. The promise – fundamental to its operation – is that buyers are entitled to a full refund if the item they bought turns out not to be “as described”.

What does no returns and backed by the eBay money back guarantee mean?

Coverage, eligibility requirements, and exclusions. eBay Money Back Guarantee applies when: The buyer doesn’t receive an item. The item received by the buyer doesn’t match the listing, for example: The seller sent the wrong item, or.

Do I need to refund original shipping?

Original shipping costs need to be refunded if within timescales quoted in the link, even if buyer remorse. It’s a legal requirement. Return costs do not but you may wish to.

Who pays return shipping when item is not as described?

If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs.

Does eBay money back guarantee cover fakes?

If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn’t match what is listed.

Does eBay money back guarantee cover stolen packages?

If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Either way, you’re covered by the eBay Money Back Guarantee. If you bought an item on eBay as a guest, you’re still covered if something goes wrong.

Do I have to refund postage on Etsy?

The short answer is make sure you have updated your policies to state where a buyer can go to tabulate VAT/GST/Customs Fees. Make sure your policies state that the buyer is responsible for the same.

Do I have to pay return shipping if item is not as described Paypal?

According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number.