How do I contact Uber about false charges?

In the upper left-hand corner of the app, tap the three vertically stacked lines and then the “Your Trips” option.

1. Select Your Trips to dispute an Uber charge. Jennifer Still/Business Insider.
2. Select Review my fare or fees.
3. Select your issue with the ride charge.
4. View your trips in the drop down menu.

Does Uber refund unauthorized charges?

If you’re sure that you’ve been charged for a ride you never took, or you were overcharged, you can contact Uber customer service to dispute the charge over the company website or via the mobile app. If it is clear that you were wrongly charged, then you will receive a refund.

Why did Uber charge me if I didn’t ride?

A “pending” charge may be an authorization hold that will eventually drop off your account It won’t ever be charged. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. If you would like to avoid an authorization hold, you can use Uber Cash.

Can I use someone else’s credit card on my Uber account?

Uber may not allow you to add or select a credit card that is already in use by another account. Uber examines credit cards, phone numbers, and accounts to prevent fraud. If you’re sharing the credit card with a family member, consider creating a Family Profile to ensure that you can share the card.

How do you file a complaint on Uber?

To report an issue with a ride in the Uber app, tap Menu (☰), then tap “Your Trips.” Select the trip that had an issue, then scroll down to the help section to find the most common issues. You can ask for a fare review, report a lost item, or let Uber know about an issue with your driver.

How do I dispute an Uber charge 2021?

Here are all the steps:

1. Open the Uber website.
2. Sign in to your account.
3. Go to the Help page.
4. Locate the Trips Issues and Refunds section.
5. Select the trip you want a refund for from the drop-down menu.
6. Choose the issue you’ve experienced.
7. Select the Review My Fare or Fee option.
8. Provide the information the form requires.

Why does Uber keep charging me?

What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never actually charged to your account.