How do online retailers deal with returns?

When people do decide to return their online purchases, most retailers opt to refund the purchase price to a customer post-return. Some 18\% offer exchanges; the same amount give a gift card to redeem on a future purchase. Some 62\% of customers expect an exchange or refund within 30 days of purchase.

How do you manage sales returns?

Our top tips for reducing your returns:

1. Make sure every product listed has high quality images and descriptions.
2. Implement size guides and fitting tools.
3. Ask your customers for reviews and reward them for it.
4. Become a pioneer of outstanding customer service.
5. Get every order right, first time.
6. Prioritise your packaging.

How can I improve my eCommerce return?

Eight Tactics for Reducing Ecommerce Returns

1. Here’s the bottom line: If your online business doesn’t already have an effective strategy for dealing with ecommerce returns, it’s time to take action.
2. Focus on improving product imagery:
3. Implement a dynamic sizing chart:
4. Elevate the value of customer reviews:

How do I handle returns on Shopify?

1. From your Shopify admin, go to Orders.
2. Click the order that you want to refund.
3. Click Refund.
4. Enter the quantity of the items in the order that will be refunded.
5. Optional: Enter the shipping amount that you want to refund into the Shipping field.

Why is managing returns important?

Handling the returns management of your product smoothly can help you avoid the same issue that led to the return in the first place. It will also allow you to reuse as much of the products that were returned, so that it is not a total sunk cost.

What is return management process?

Abstract. Returns management is the supply chain management process by which activities associated with returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain.

How do you process a return?

The 5 steps of a typical in-store product return process

1. Step 1: Verify product returns request.
2. Step 2: Create a return request.
3. Step 3: Process payment & complete return.
4. Step 4: Complete in-store product returns.
5. Step 5 (optional): Return item to inventory.

How do you improve return process?

Seven Ways to Improve Returns Processing

1. 1) Communicate, communicate, and communicate.
2. 2) Keep it simple.
3. 3) Discourage crossing channels unless the process is seamless.
4. 4) Keep it simple, part two.
5. 5) Include returns processing in your benchmarking program.
6. 6) Know your returns processing costs.

How do small businesses deal with returns?

Small business return policy tips

1. Be consistent with your policy.
2. Post your policy in clear view of customers and employees.
3. Explain your policy to the customer when they make a purchase.
4. Train employees so they know how to handle returns.
5. Check out your competitors so you know what their return policies look like.

How do I offer free returns on Shopify?

1. From your Shopify admin, go to Orders.
2. Click the order number.
3. On the Return label section, click View details.
4. Select the way that you want to share the return label with your customer: Confirm your customer’s email and click Email customer.
5. Click Done.