What do you do when you hear bad news?

How to deal with bad news

1. Accept your negative emotion. Receiving concerning news can trigger a seemingly endless spiral of negative emotion.
2. Repeat exposure to the news.
3. Reframe your thoughts.
4. Learn to overcome adversity.
5. Be kind to yourself.

How do you deliver bad news in a positive way example?

How To Deliver Bad News in a Positive Way

1. Acknowledge the Facts. If the economy is free-falling, say so.
2. Stop Sugarcoating the Unknown and Unknowable. “Things will work—give it time!” “Don’t worry.
3. Focus on Options for the Future.
4. Structure the Message Appropriately.

How do you tell someone bad news?

How To Deliver Bad News To Anyone

1. Make eye contact. As cliche as it sounds, it’s better for the receiving party to be sitting down.
2. Sort yourself out first. It’s never good to give someone bad news while you’re upset.
3. Try to be neutral.
4. Be prepared.
5. Speak at the level you need to.
6. Use facts.
7. Don’t negotiate.
8. Offer help.

How do you deliver bad news to customers?

Here are five strategies for delivering the message with compassion:

1. Tell the truth. People tend to fear what they do not understand.
2. Put yourself in the customer’s shoes. It’s useless and naïve to tell customers not to worry or expect them not to get frustrated.
3. Acknowledge their feelings.
4. Take charge.
5. Follow through.

How do you break a bad news to the other person?

Be frank but compassionate; avoid euphemisms and medical jargon. Allow for silence and tears; proceed at the patient’s pace. Have the patient describe his or her understanding of the news; repeat this information at subsequent visits. Allow time to answer questions; write things down and provide written information.