Can I legally text message my customers?

1. Telephone Consumer Protection Act (TCPA) Under the TCPA, businesses may not send messages to consumers without their consent. Even if an individual provides their phone number or has a long-standing relationship with the business, the company cannot text the individual if they have not granted written consent.

How do I send a text to a customer on Shopify?

To get started on Admin, Ping, or POS, simply

1. Open the app, specify the customer(s) you’d like to send the text message to.
2. Create your SMS/MMS text message.
3. Click send!

Does Shopify send SMS to customer?

You can customize the notifications from the Notifications page in Shopify. If a customer chooses not to use their phone number during checkout, then you can enable the opt in option for order updates which gives your customer a way to receive SMS updates after an order is placed.

Can you send an automated text?

On Android: Use the SMS Auto Reply app When you first launch the app, tap the Add/Edit button to create a new rule. Give it a name, like “At Work” or “Sleeping,” and write your message in the text box. You can then go to Set Time to set the time, date, or days of the week you want that rule to be active.

How do I send a text message to a business?

Follow these rules to write a professional text message that builds trust:

1. Get explicit permission. Texting a person who hasn’t opted in can result in upset customers and hefty legal fines.
2. Keep it brief.
3. Don’t text too often.
4. Make it easy to reply.
5. Simplify your signature.
6. Avoid slang and abbreviations.

Can you text someone without permission?

According to the Telephone Consumer Protection Act (TCPA), which has been the FCC’s leading regulation in electronic communications since 1991, businesses and organizations must obtain written consent from individuals before sending them any text messages.

How do you message on Shopify?

Type your message and tap the Send icon.

1. From the Shopify Inbox app, tap Customers.
2. Select the customer that you want to respond to.
3. Type your message and tap the Send icon.

What is a call-to-action SMS?

Call-to-Action Requirements A call-to-action is the message that prompts the individual to opt in to your SMS campaign. It should consist of the following: The federal rules for “express written consent” require consumers to agree to receive automated marketing messages, so be sure to make that clear in your CTA.

Do you need consent to send automated promotional text messages?

According to the Telephone Consumer Protection Act (TCPA), customers must give businesses “express written consent” before the business sends them automated promotional text messages. This written consent can’t be buried in a pages-long form full of legalese. It must be clear and conspicuous, so the recipient knows what they’re signing up for.

What are the regulations for SMS marketing in the USA?

To send SMS marketing in the USA, you need to comply with rules set out in the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act. These regulations cover how and when you can contact people, and the correct way to obtain marketing opt-ins.

How does the TCPA apply to SMS marketing?

The TCPA was primarily aimed at restricting cold calls and recorded voice messages, however, it introduces a few rules which also apply to SMS marketing: Marketing must be sent using systems that identify the business sending the message and provide contact information, including the number used to send the message.