How do I raise SAP OSS?

Steps to Raise SAP OSS Message

1. Login to the SAP support portal using your OSS ID.
2. Under the Help & Support > Report a Product Error.
3. The next page is the Prepare Solution Search.
4. The next page is the Find Solution.
5. This page is where you create and enter the message information to the SAP.

What is an OSS log?

OSS – On-line Service System, that helps users to get fast and effective help from SAP. The user may log-in to OSS system to find a possible solution for a ‘bug’. Get the patch ,if any, download and apply to correct the problem.

How do I access SAP OSS notes?

1. Go to the Support Portal.
2. Select Knowledge Base & Incidents from the menu at the top of the screen, then SAP Note & Knowledge Base Article Search.
3. Click the Launch the SAP Note and KBA search button.
4. Enter the product name in the Search Term field to find all notes for that product.

What is SAP notes implementation?

SNOTE is used for implementing the SAP notes in the system. SAP notes are small corrections delivered by SAP before releasing the support package. The notes can be edited by SAP after releasing to the customers and when the SAP note is edited by SAP, new version of the SAP note will be released.

How do I close SAP OSS incident?

Close SAP Incident

1. When the incident is at Customer side – Customer Action. The button is called “Close” and it is located in the left bottom of the page:
2. When the incident is at SAP side – Sent to SAP. The button is called “Request to Close“ and it is located in the left bottom of the page:

What does SAP Portal do?

SAP Enterprise Portal is the Web front-end component for SAP NetWeaver – the comprehensive integration and application platform that facilitates the alignment of people, information, and business processes across organizational and technical boundaries.

How do I close an OSS message in SAP?

Close the incident in Service Manager

1. Click Incident Management > Search Incidents.
2. In the Incident ID textbox, type the ID of the new incident created in step 1 and click Search.
3. Update Status to Resolved, and provide solution.
4. Click Save.
5. Click Close SAP Incident to close the incident in Service Manager.

How do I check my OSS message in SAP marketplace?

Login to Service Market Place and navigate to “ my Inbox” as shown below : It displays all the customer messages that are owned by you. As shown in the basic search of above screen, Oss messages can be filtered and viewed based on: Customer Number.

How do I cancel my sap support ticket?

How to close SAP Incident

1. Open the incident (you can use the Incidents Inbox to find an incident):
2. Click the blue Close button, as the screenshot below: (Note: If the Close buttons are missing, make sure you didn’t click “Edit”; you cannot click Close if you editing incident.)

What is EP portal?

Enterprise portals (EPs) are internet technologies that provide windows into enterprise information, applications and processes. EPs go by many names, including corporate portals, business portals and enterprise information portals.

What is EP system in SAP?

Full form or SAP EP stands for (Enterprise Portal), provides more than mere integration of data from various sources. It enables interaction and collaboration between various applications. Accuracy: SAP EP tools provide consistent and accurate data across all systems.

How do I reopen a message in SAP OSS?

To reopen a closed incident

1. Open a closed incident.
2. From the Navigation pane, select Functions > Re-open incident. A new Incident Request form appears with a new incident number.
3. On the new Incident Request form, click Save. Unknown macro: {multi-excerpt}