How do you represent NPS score?

Calculating Your Net Promoter Score It’s simple to calculate your final NPS score – just subtract the percentage of Detractors from the percentage of Promoters. For example, if 10\% of respondents are Detractors, 20\% are Passives and 70\% are Promoters, your NPS score would be 70-10 = 60.

Which number on the NPS scale identifies a detractor?

Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers.

What is an acceptable NPS score?

Any NPS score above 0 is “good”. It means that your audience is more loyal than not. Anything above 20 is considered “favourable”. Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class.

How do you calculate NPS on a 7 point scale?

calculate your NPS manually:

1. Export responses from your questionnaire/survey into a spreadsheet.
2. Divide respondents into detractors, passives, and promoters.
3. Add up the total responses from each.
4. Divide the group total by the total survey responses to get the percentage total of each group.

How do you get promoters on NPS?

6 strategies to improve your NPS®

1. Close the loop with your customers.
2. Rally the company around NPS.
3. Hold regular meetings to talk about NPS.
4. Use NPS feedback to train staff.
5. Conduct root cause analysis.
6. Make structural changes and see what works.

What is the NPS question?

The standard NPS question is “how likely are you to recommend us on a scale from 0 to 10,” but you don’t need to limit yourself to asking it verbatim. For the open-ended question that follow, there are also different ways to get feedback from your customers.

Can you do NPS with 5 point scale?

The range of the answer options used in the NPS survey question is the Net Promoter Score scale. NPS system is similar to the multiple-choice questions; however, the options are limited to 1-5 or 0-10 in the NPS scale. The scale 1-5 is more common in NPS mobile app surveys as it is more compact and needs less space.

Is a negative NPS bad?

What is a bad NPS score? Any score below 0 indicates that a business has more detractors than promoters. This said, even if the bar is set low, a negative NPS is a sign that a business has some serious work to do to improve the situation, reduce the number of unhappy customers, and generate more promoters.

Why is NPS a 10 point scale?

In that article Reichheld details the development of ‘the’ question and scale (0 to 10 with 0 = “not at all likely”, 5 = “neutral” and 10 = “extremely likely”) to measure the likelihood of a consumer to recommend the brand. Reichheld outlines the reasons he and his team chose the 0 to 10 scale.

Can NPS be on a 5 point scale?