What is the best Net Promoter Score?

Any NPS score above 0 is “good”. It means that your audience is more loyal than not. Anything above 20 is considered “favourable”. Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class.

How do you read a Net Promoter Score?

It’s simple to calculate your final NPS score – just subtract the percentage of Detractors from the percentage of Promoters. For example, if 10\% of respondents are Detractors, 20\% are Passives and 70\% are Promoters, your NPS score would be 70-10 = 60.

What is a good Net Promoter Score 2020 NPS benchmark?

A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than unhappy ones.

What is a good and bad Net Promoter Score?

Consider you are an organization working in the software industry, and the industry average NPS is 34+. If your NPS score is between 30 to 40, you have a good NPS score. But if your score is 25 or even below, it’s considered as bad NPS score. You need to convert your detractors into promoters.

What is Amazon NPS score?

When it comes to customer loyalty, Amazon achieves an NPS of 69. Based on the global NPS standards any score above 0 would be considered “good”, with 50 and above classified as excellent, and 70 or higher as world class.

What is a good NPS score for customer service?

Here’s the simple answer: A positive NPS score (+1 to +100) is generally considered good, and a score of 50+ is considered excellent.

Is 60 a good NPS score?

Net Promoter Scores range from -100 to +100, and what is considered ‘good,’ ‘bad,’ or ‘neutral’ can vary greatly across industries. That said, if an NPS survey is conducted by independent researchers—using strict, scientific sampling methods—a score of 60 or higher is generally a very good NPS in any industry.

Is 40 a good NPS?

In an absolute sense, an NPS score over 50 is considered above average. If you are looking to benchmark your score with competitors through the relative method, an above-average NPS score can range anywhere from 0 – 40+ depending on the industry.

What is Walmart’s NPS?

In 2017, Walmart had a net promoter score of 62.1 points, up from 52.7 points a year earlier.