Is live chat a good idea?

Live chat is a great way to connect with prospective and new customers and give them the confidence they need to use your product or spend money on your website. Being available to help builds trust, even if your customers don’t need to talk right then and there.

What is a pre-chat form?

A pre-chat form is a customizable form that gathers upfront information about site visitors in the chatbox. Choose the information you want to collect such as name, email and phone number. Once a visitor fills out the form, the information is sent to your inbox and contact list so you never miss a lead.

How do you live chat effectively?

Live chat tips

1. Introduce yourself by name. Names add a much needed human touch to a distant live chat interaction.
2. 2 . Use a typing indicator.
3. 3 . Avoid ellipses.
4. And avoid CAPS too. (They make it look like you’re SHOUTING.)
5. Embrace the emoji.
6. Use canned responses.
7. Send dynamic chat invites.
8. Don’t neglect grammar.

How do I enable pre chat form in tawk?

Under Widget State, click the Pre-Chat option. You’ll see a toggle switch below the widget state options to enable or disable the form. Toggle the switch to the on position (green) to activate the form.

How do you create a pre chat form?

To set up the pre-chat form:

1. From Setup, in the Quick Find box, enter Embedded Service , and then select Embedded Service.
2. Select the Embedded Service deployment that you want to work with, click the arrow next to the deployment name, and then select View.
3. Click Edit next to Chat Settings.

Does live chat cost money?

No, there are no additional costs and you won’t be charged anything extra.

What are the advantage of online chat?

The 37 Advantages and Disadvantages of Live Chat

• Faster support.
• Real-time text preview.
• Instant customer feedback.
• Less drama.
• Prevents agent fatigue.
• No waiting queues.
• Non-intrusive.
• On-site.