What is the problem with Instacart?

“Over the last 5 years, Instacart has been relentlessly gutting shoppers’ wages, exploiting its improperly classified workforce, and outright stealing shoppers’ wages and tips on its path to its highly anticipated public offering,” Gig Workers Collective wrote.

How much of a cut does Instacart take?

Instacart also adds a five percent service fee to each order; that fee isn’t a tip, it goes to Instacart. Several of the services drive up your costs by charging high delivery fees; some charge $10 per order.

Why does Instacart take out more money?

When you place your order Instacart places a temporary authorization hold for 15\% higher than your total order at checkout. This authorization hold is placed in case your total is higher due to special requests, added items, replacement items, or weight adjustments.

Can you complain about Instacart?

Like most reputable organizations, Instacart has a dedicated Help Center that you can contact if your order is wrong and when you need other forms of support. You could call, email, or send a message via your Instacart app, and you’ll receive a prompt response. The complaint will be addressed.

Has Instacart been hacked 2021?

There has not been a breach or hack of the Instacart platform. To ensure the safest possible experience for all members of the Instacart community, our Trust & Safety team is dedicated to ongoing security measures to eliminate any instances of fraudulent activity on the platform.

Why do people boycott Instacart?

The group is asking customers to support delivery workers by boycotting the company until it “rectifies the genuinely inequitable manner in which it treats its shoppers.” (“Shopper” is Instacart’s term for delivery worker). “The workers are explicitly asking for customers to use another option.

Why did Instacart charge me $25?

Why is my card charged with a temporary authorization hold? We place a temporary authorization hold for a slightly higher amount than your estimated order total. We release the authorization hold after your order is delivered or canceled.

What is rating forgiveness on Instacart?

To protect shoppers, Instacart automatically forgives a customer’s single lowest rating, Instacart spokeswoman Natalia Montalvo said. And “ratings that are outside of shoppers’ control” are also forgiven — such as when a customer complains that requested item is out of stock at a store, she said.