What scores in a NPS survey is classified as a promoter?

Promoters respond with a score of 9 or 10 and are typically loyal and enthusiastic customers. Passives respond with a score of 7 or 8. They are satisfied with your service but not happy enough to be considered promoters.

What are the 3 NPS categories?

Based on the number that is given, the customer is then placed into one of the three categories: Promoter, Passive, or Detractor. These categories describe how the customer feels about the product or service, their loyalty to the company, and whether or not they would recommend it.

What are the NPS categories?

Respondents give a rating between 0 (not at all likely) and 10 (extremely likely) and, depending on their response, fall into one of 3 categories to establish an NPS score: Promoters respond with a score of 9 or 10 and are typically loyal and enthusiastic customers. Passives respond with a score of 7 or 8.

How do you respond to NPS promoters?

Start each conversation with an expression of gratitude. Your customer took the time and thought to respond to your NPS survey with valuable feedback. Be sure to let them know you appreciate it. From there, you can adjust your message based on the customer’s specific score and commentary.

How do you interpret NPS scores?

Any positive NPS rating means that you have more advocates (promoters) willing to recommend you than critics (detractors). A score of -100 means that every one of your customers is a detractor. On the other end of the spectrum, +100 means that everybody is a promoter. Good NPS score ranges depend on a few factors.

Which of the following is are the segments of Net Promotor Score?

Net Promoter Score scale: detractors, passives, promoters.

Can NPS have decimals?

The Net Promoter Score can range between -100 (all Detractors) to +100 (all Promoters). In calculating NPS, percentages are mathematically rounded, and decimals are not displayed.