Does eBay cover counterfeit items?

We don’t allow counterfeit items or unauthorized copies to be listed on eBay. Items that bear a company’s official brand name or logo can be listed, as long as the products were lawfully made by, for, or with the consent of that company.

Does eBay request the item returned to them when wanting a refund?

eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help.

How do I contact eBay about counterfeit items?

How to report an item

1. Go to the listing and choose Report item, which you’ll find next to the description and shipping and payment options.
2. Select the reason from the dropdown menu, then Continue.
3. On the next page, fill in any extra information, and select Send.

What happens if you ignore a refund request on eBay?

If you don’t respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Upload your own label – The buyer will send the item back to you for a full refund, including the original postage cost.

How do I report fake eBay sellers?

You can notify us online via the eBay Resolution Centre or our customer service representatives who are available Monday to Friday 08:00AM – 10:00PM, Saturday and Sunday 09:00AM – 6:00PM. We’ll work with the seller to help sort things out. We’ll contact the seller and ask them to solve your issue within 8 days.

How do I dispute a return request on eBay?

To start an appeal, follow these steps:

1. Go to your Seller Dashboard – opens in new window or tab.
2. Expand Closed without seller resolution to see your options.
3. Select See cases and find the item in the list.
4. Select See details and then send us an appeal.

How do I report counterfeit items?

Report Counterfeit or Pirated GoodsReport Counterfeit or Pirated Goods. If you feel that you have been the victim of an intellectual property crime, you can report the crime by clicking on the button to the left, calling the IPR Center at 1-866-IPR-2060, or contacting a field office of the FBI.

What happens when a buyer returns an item on eBay?

1 Payment holds. When a buyer opens a return request, please be aware that funds related to the sale may be put on hold by PayPal or eBay. 2 Refunding the buyer. When you agree to give the buyer their money back, or once you receive the returned item, you’ll need to issue their refund within 2 business days. 3 Get help from eBay.

What is the best way to return an item to seller?

Give a full refund: You’ll issue a full refund to the buyer, including original shipping costs, and they’ll keep the item. This is a good option for low-value items. Offer a partial refund: You’ll issue a partial refund to the buyer, and they’ll keep the item. This can be useful when the buyer isn’t completely satisfied with their purchase.

Can a buyer return an item if they change their mind?

If you stated in your listing’s return policy that you accept returns, your buyer can return the item to you, even if they’ve changed their mind. Accept the return: The buyer will send the item back to you for a full refund.

Do I have to accept a return request from a buyer?

However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item, you’ll generally need to accept the return. To improve your help experience, please sign in to your account. Read our most popular questions and answers about handling return requests from your buyers.