How do you analyze Net Promoter Score?

Finally, the NPS score is calculated by subtracting the number of Detractors from Promoters (Passives are always excluded). For example, if 20\% of respondents are Detractors, 30\% are Passives, and 50\% are Promoters, the NPS score is 50 – 20 = 30.

What is NPS analyst?

Net Promoter Score Analysis classifies customers into three types — Promoters, Passives, and Detractors. Customers who score a business from 0-6 as detractors 7-8 as passives and 9-10 are classified as promoters. Net Promoter Score Analysis surveys can help identify what these customers expect out of the business.

How do I check my NPS score?

To calculate Net Promoter Score, simply take the percentage of Promoters (scores 9-10) and subtract the percentage of Detractors (scores 0-6). Passive responses do not count either way. Net Promoter Scores are typically displayed as an integer instead of a percentage.

How do you calculate margin of error for NPS?

Calculating your NPS margin of error

1. NPS = (promoters/total respondents) – (detractors/total respondents)
2. var(NPS) = (1 – NPS)2 * (promoters/total respondents) + (0 – NPS)2 * (passives/total respondents) + (-1 – NPS)2 * (detractors/total respondents)
3. MoE = sqrt(var(NPS)) / sqrt(total respondents) * 100.

How do I report NPS scores?

Click the Reporting icon ( ) in the sidebar, then click the Net Promoter Score tab. In the Net Promoter Score section, you can see the score for your latest NPS survey. Under Your score, you can see a breakdown of detractors, passives, and promoters, as well as the response rate.

How do you use a Net Promoter Score?

Here are few ways to start using NPS today:

1. Map it into your customer’s profile to equip your support team to answer questions, knowing exactly how your customers feel.
2. Create reports filtered by NPS rating to understand customer segments.
3. Identify your passives and turn them into promoters.