Can we file a complaint against recovery agent?

Legal Remedies available to defaulter in the case of harassment by recovery agents: Filing a complaint at the police station: A proper complaint should be filed against the Bank and the recovery office. However, if the police do not file a complaint, the magistrate can be approached.

Can bank recovery agents harassment?

The bank employs various recovery agents to harass you as a measure to recover back the loan amount due upon you, these agencies are spread all over Delhi and even abuse you in front of your family members and relative, or they can even call you and your relatives at odd hours and start abusing, these are unlawful …

How do you deal with recovery agents?

Write emails. If you call, record your call with the recovery agent (even though the bank is supposed to ensure this). There is nothing wrong in banks or financial institutions in reaching out to the borrowers to recover the dues, there is a proper way to do this. And RBI offers guidelines on such recovery process too.

Are recovery agents legal?

An SBI official told DNA Money, “The recovery agent is not allowed to compromise or manipulate with the customer in terms of money at all.” Moreover, never hand over cash to the agent. Either give a cheque or go to the bank and deposit the money with the loan department.

How do I report bank harassment?

How to file complaints against banks and NBFCs on RBI website

1. To file a complaint, you need to visit https://cms.rbi.org.in.
2. Select the language from the dropdown and then ‘File a complaint with ombudsman against an eligible regulated entity’.
3. Now, enter the general details on ‘lodge complaint portal’.

How do I file a bank case against harassment?

Step 1: Complain to your bank The customer can approach that department and have a one to one discussion on the matter. Also, the complaint can be registered on a toll free number or website of the respected bank.

How do I report a collection agency harassment in India?

1) File a complaint at the police station If a recovery agent is crossing his limits and if you are being harassed by him, you have all the right to file a complaint. You must first contact the respective bank branch and inform them regarding the issue. If they do not respond, you can file a police complaint.

Can I sue bank for harassment?

Under the FDCPA, banks may not use, among other things, harassing techniques, or inaccurate information, in an attempt to collect a valid debt. Under the FCRA, you may be able to sue a bank for refusing to remove false information the bank has placed on your credit report.