Does FedEx pay if they lose your package?

FedEx allows either the shipper or the receiver to file the claim for a lost package. FedEx generally covers the first $100 of value of a package unless you purchase additional insurance or can prove that they damaged an item worth more than that.

Can I get a refund if FedEx loses my package?

Here are a few things you need to keep in mind if you’re going to file a claim for FedEx lost packages. If the contents of the package cost less than $100, you can complete the entire form online and request a refund without documentation.

What happens if FedEx loses a package?

FedEx allows shippers or recipients to file a claim for any packages that are lost, damaged, or arrive with missing content. You’ll need your FedEx tracking number as well as supporting documents to file your claim online.

Does FedEx pay claims?

FedEx automatically protects packages against loss or damage up to a value of $100 without a declaration of value. If the value of your item is over $100, you should declare the correct value. If not, the maximum liability for loss or damage to a package is $100.

What should I do if FedEx lost my package?

Claims for undelivered or lost shipments must be filed within nine months of the shipment date. You will need your tracking number to submit a claim online. You can file a claim and include supporting documentation, or add it later. Simply drag and drop documents from your desktop to your claim form.

How long does it take FedEx to investigate a lost package?

FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim. As the sender, recipient, or third-party, you’ll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports.

What do I do if my FedEx package is damaged?

For a FedEx UK Domestic shipment if your shipment was signed for as damaged upon delivery, then the sender of the shipment is required to submit a claim form within 28 calendar days of the delivery. You will have the options to mail, fax or email the form to our Domestic Customer Services team.

What happens if a FedEx package is delivered late?

Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. If the package is delivered even one minute late, you are entitled to a full refund. To emphasize, FedEx will NOT notify you of the late package. FedEx will not voluntarily give money back.

How do I file a claim for a FedEx Express international shipment?

Whilst we regret any inconvenience caused by this incident the sender of the shipment must file a claim for a FedEx Express International shipment by using our Online Claims tool. However, please note all claims must be made within 21 calendar days of delivery .

How long do I have to file a claim for lost packages?

You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.