How would you respond to a rude or difficult patient?

Dealing with an aggressive patient takes care, judgement and self-control.

1. Remain calm, listen to what they are saying, ask open-ended questions.
2. Reassure them and acknowledge their grievances.
3. Provide them with an opportunity to explain what has angered them.
4. Maintain eye contact, but not prolonged.

How would you respond to a patient’s family who are impolite and disrespectful toward you?

Don’t Become Aggressive or Swap Insults As a rule, you never want to become aggressive, rude, or antagonistic toward a patient’s family members, even if they are being rude to you. It’s best to be kind and let any rude statements roll off of you.

How do you deal with a mean patient?

Follow the 7 tips outlined below to handle even the most exasperating patients with empathy and professionalism.

1. Don’t Get Defensive.
2. Watch Your Body Language.
3. Let Them Tell Their Story and Listen Quietly.
4. Acknowledge the Situation.
5. Set Boundaries.
6. Administer Patient Satisfaction Surveys.
7. Be Proactive.

How does a nurse deal with an angry patient?

Empathize However, responding with anger or dismissiveness will only heighten tensions in an already volatile situation. One of the best tactics for disarming an angry patient is to show empathy.

How do you deal with a disruptive patient?

Handling Disruptive Patients

1. Assign a point person. This might be the office manager, administrator, risk manager, or compliance officer.
2. Designate a “quiet area”. Decide ahead of time where you will attempt to direct a difficult patient.
3. Have a back-up.
4. Establish a resolution protocol.

How do you handle abusive patients?

If a patient/carer becomes violent, you should:

1. Stay calm – listen carefully to what the violent person says.
2. Be reassuring – show some acknowledgement of what’s troubling them.
3. Allow them to explain – understanding their anger might help to resolve the problem.
4. Keep eye contact – but do not hold it for too long.