Questions

Can you text your Grubhub driver back?

Can you text your Grubhub driver back?

You can also text the diner directly through the Grubhub for Drivers app! Grubhub uses a two-way masking system so neither you nor the diner will have access to each other’s personal phone numbers through calls or texts.

How do I complain about a Grubhub order?

In the case of Grubhub, if you would like to file a complaint, dial the number (1)-877-585-1085, and explain the issue. Then, see if they can either refund your order or send a new driver to deliver the missing food (while likely waiving the Grubhub delivery fee).

How do I contact Grubhub Restaurant care?

  1. Learn More. Blog.
  2. Partner. For Restaurants.
  3. About Us. Call 877-805-5081.
  4. Latest Articles. How to sign in.

Does Grubhub refund missing items?

Customers can request a refund on GrubHub simply by calling the customer service line. If the customer is missing food, has an incorrect order, have never received the order, GrubHub will refund the purchase within five business days.

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Do Grubhub drivers call you?

Absolutely not. Neither can Doordash or Postmates drivers.

Does Grubhub deliver no contact?

The safety of customers, drivers, and our restaurant partners remains our number one priority. This is why we’re taking additional steps to prioritize the health and safety of our community by offering customers the ability to choose contact-free delivery.

Why do Grubhub orders get delayed?

Sometimes you may experience a delay in receiving your Grubhub order. The delay could be caused by the restaurant being busier than normal or having a large order that takes time to process. If the delivery person encounters traffic or bad weather, they may delay delivering your order.

Does Grubhub get paid by restaurants?

Grubhub and Seamless offer restaurants the option to receive payments through direct deposit or check. By default, restaurants are paid by monthly check. We recommend setting up direct deposit to receive your payments more quickly.

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What if my Grubhub order is late?

With our on-time delivery guarantee, we want to know if your order doesn’t arrive on time. Tell us what time your food arrived, and if it’s late, we’ll email you a Grubhub Guarantee Perk for use on your next order.