Is Microsoft Gtsc a call Centre?

India Global Technical Support Center.

Is it good to work as support Engineer in Microsoft?

Compensation is good and great benefits. Its hard to advance in the support engineer role as you have at least 15-20 people working in the team with you depending on the product you support, the competition is real. It takes years before you get considered for Sr. escalation engineer.

What does a Microsoft support escalation engineer do?

They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. They investigate and solve highly complex technical issues requiring expert product or service knowledge.

Is Microsoft support in India?

Microsoft India office locations. Today, Microsoft entities in India have over 8,000 employees, engaged in sales and marketing, research and development and customer services and support, across 11 Indian cities – Ahmedabad, Bangalore, Chennai, New Delhi, Gurugram, Noida, Hyderabad, Kochi, Kolkata, Mumbai and Pune.

What is Microsoft customer engineer?

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment.

What is a support engineer Microsoft?

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.

How much does an escalation engineer make at Microsoft?

How does the salary as an Escalation Engineer at Microsoft compare with the base salary range for this job? The average salary for an Escalation Engineer is $108,293 per year in United States, which is 17\% lower than the average Microsoft salary of $131,918 per year for this job.

What is escalation engineering process?

Escalation engineers are responsible for the overall technological improvements of a company. They resolve complex issues related to the technological aptitude of business or company operations. Working as an escalation engineer, you will be a member of a team of subject matter experts within an organization.