How do you calculate NPS on a scale of 5?

To calculate your net promoter score, subtract the percentage of Detractors from the percentage of Promoters. The number you’re left with is your NPS, it’s as simple as that. The final score is not expressed as a percentage, but as a number between -100 and +100.

Can you use a 5 point scale for NPS?

The range of the answer options used in the NPS survey question is the Net Promoter Score scale. NPS system is similar to the multiple-choice questions; however, the options are limited to 1-5 or 0-10 in the NPS scale. The scale 1-5 is more common in NPS mobile app surveys as it is more compact and needs less space.

How do you calculate NPS on a 1 5 scale?

The Net Promoter Score is calculated as the difference between the percentage of Promoters and Detractors. The NPS is not expressed as a percentage but as an absolute number lying between -100 and +100. For instance, if you have 25\% Promoters, 55\% Passives and 20\% Detractors, the NPS will be +5.

What affects Net Promoter Score?

It includes additional factors such as how a product is perceived in the market, the level of service, its loyal fan base, and others. Companies willing to improve their Net Promoter Score must build a strong brand reputation that combines quality with loyalty.

What is the scale for NPS?

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.

How does the NPS scale work?

NPS measures the loyalty of customers to a company. NPS scores are measured with a single-question survey and reported with a number from the range -100 to +100, a higher score is desirable. Promoters respond with a score of 9 or 10 and are typically loyal and enthusiastic customers.

What do NPS scores mean?

Net Promoter Score
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.