How do you respond to a customer asking for a product you dont have?

In fact, these principles can be applied to almost all conversations with customers and not only with those who give feature requests.

1. Be open and honest.
2. Be grateful for their effort.
3. Be courteous, not scripted.
4. Don’t make promises you can’t keep.
5. Show understanding.
6. Find their real need.
7. Offer workarounds.

What would you do if a customer wanted an out of stock item?

Managing Out-of-stock Items

1. Keep page up.
2. Explain why the item is out of stock.
3. Include an estimated availability date.
4. Show inventory quantities by size and color.
5. Display channel availability.
6. Offer related or replacement items.
7. Provide email or text notifications.

What do you say to a customer when a product is out of stock?

Good: I know you’ll be disappointed, but that item is out of stock right now. If you like, I can suggest a similar item we do have, or take your information and let you know when it comes in.

How do you respond to customer suggestions?

Responding to Suggestions: How to Initiate Idea-Sharing

1. Ask for an image.
2. Say thank you!: “Thank you for this thought-provoking idea.”
3. Ask for an example.
4. Ask the author to share their idea with their network.
5. Provide an explanation.
6. Use emojis!
7. Ask the idea author to weigh in on similar ideas.

How do you respond to customer needs?

How to reply to a customer request: 7 tips

1. Ensure that you have all information you need to respond.
2. Avoid unnecessary complexity.
3. Use the language of the customer.
4. Ask questions in a polite and professional manner.
5. Follow the three S’s when asking a question.
6. Use formatting for important information.
7. Always proofread.

How do you tell a customer that we are out of a certain product?

7 Tips on How to Say No to Customers

1. Ask for clarification.
2. Explain what’s going to happen next.
3. Be honest.
4. Reframe the “no” using positive language.
5. Make the customer feel heard.
6. Offer alternatives.
7. Explain the reasoning behind the current design.

What are reasons for creating the stock out situation?

Stock-outs are caused by the following, the most significant being listed first:

• Under-estimating the demand for a product and, therefore, under ordering.
• Late delivery by a supplier.
• Using the wrong lead time.
• A Safety stock level that is too low to cover the risk profile of an item.

How do you tell a customer their order is late?

How to tell a customer their order is late

1. Under-promise and over-deliver. Firstly, you should do everything you can to avoid the delay in the first place.
2. Keep the customer informed. The more you can communicate, the better.
3. Take responsibility for the late order.
4. Make it up to them, and more.

How do you respond to product suggestions?