What do you think about the saying the customer is always right?

“The customer is always right” is an instructive saying that directs those dealing with the public to make customer satisfaction one of their highest priorities. This can be difficult when a customer has an issue with your organization and truly believes they are in the right.

Is it true that customers are always right?

‘The customer is always right’ is a popular phrase attributed to a variety of turn-of-the-century American retail pioneers. It’s not about doing whatever the customer asks, but listening to customers and going the extra mile to understand their needs.

Why is it necessary for us to have a customer oriented mindset?

Putting yourself in the customers’ situations and viewing things from their perspective is important because it helps us better understand the customer and what is likely to form the right solution for him/her. Being customer focused puts you in a better position to help your customers, in an honest way.

How do you tell customers they are wrong?

Here are several ways it can be done:

1. Stick to the facts. Avoid pointing to what’s been said, and focus on what’s been done and is documented.
2. Bring up “miscommunication.” When using the word “miscommunication,” you don’t point blame.
3. Change his perspective.
4. Offer alternatives.

Who originally said the customer is always right?

Harry Gordon Selfridge
More than one pioneering giant of retail has sworn by the motto, “The customer is always right.” While this saying was invented by Harry Gordon Selfridge in 1909 and has been a go-to policy for floor managers and complaining buyers alike, has it always been correct, especially in the business-to-business (B2B) …

What are five examples of customer focused behavior?

What is customer focus?

• The honesty of their marketing campaigns.
• The transparency of their pricing models.
• The ease of their sales cycle.
• The quality of their actual products or services.