What does co-browsing do?

Co-browsing is collaborative, where both parties can browse together on a website and interact with the page in real time. It allows agents to see what the customer is seeing without being able to see other things on their device. It can also mask certain fields containing sensitive information.

Is using co browser safe?

Safe and secure features for everyone Co-browsing software is secure and can accelerate growth and efficiency. Co-browsing helps the customers to complete the most complex processes such as application completion, submission, booking, package selection, and more.

What is Cobrowse session?

Cobrowsing: a screen sharing session that the customer initiates, wherein a sales or customer service agent is able to see the customer’s screen and can provide guidance and insights with regard to what the customer is doing or seeing.

What is a co-browsing code?

Co-browsing by code refers to continuing the conversation with the same support agent from different communication channels by sharing the 5-digit unique identification code.

What is CoBrowse liveperson?

CoBrowse enables agents to assist visitors with complicated online tasks and processes. With CoBrowse, agents and visitors browse a brand’s website together. Each can see a virtual mouse cursor of the other, along with illustrations of where they are typing and clicking.

What is a shared browser?

A Shared Browser, on the other hand, lets you co-browse and co-control any web page with multiple users. This cloud-based browser allows users to click, scroll, and type at the same time during a single session. Instead of providing instructions to the sharer on what to do on the page, you can do the actions yourself.

Which application allows you to do co-browsing with your prospect?

Smart Assist co-browsing service enables personalised engagement with customers in a completely secure environment, with end-to-end encryption. All a customer needs to do is approve and then click on a link shared by the Company to start the co-browsing session.

How do I use Cobrowse on Turbotax?

You must sign in via the web (a web browser, ie: Chrome, Safari, Firefox) to activate co-browse. If you scroll down to the footer of the page (the very bottom center), you will see License Agreement, Privacy, Security, CoBrowse.

What is Upscope io?

Upscope is no-download instant and interactive screen sharing for effortlessly supporting and onboarding even your toughest customers. With integrations with all major live chat providers, Upscope allows you to quickly see what your customer sees and solve problems up to 43\% faster.

How do I use CoBrowse on Turbotax?

How do I share my browser?

Sending tabs from desktop

1. In Chrome, highlight the URL of the page you wish to share, click the laptop icon, and select the device to send to. You can also Right-click on a website and click “send to [device].”
2. A popup will alert you that the page is being sent.

How do I share my browser screen?

Chrome. You can go into any Whereby room and click on the Share Screen button in the bottom toolbar to share your screen. When you click that, you’re presented with a few different options: You can share an image of your entire screen, which will show anything that is in focus on that screen.