What is an average eNPS score?

14
A study from QuestionPro Workforce found that the average eNPS score is 14. We often advise clients that anything between 10-30 is considered a good score (50 is excellent), but the most important thing is to benchmark against historical scores and industry averages, if available.

What is a great eNPS score?

around 30
The ideal eNPS can be different for different industries. But a rule of thumb is that a score around 30 is considered good and one above 50 is considered excellent. Companies like HubSpot who are heavily invested in company culture have an eNPS score of 83 and come within the Top 5\% of US companies.

How do you interpret an eNPS score?

An eNPS score can range anywhere from -100 to 100. However, any score above zero is acceptable. Different companies may have different standards. Generally, a score within the bracket of 10 to 30 is considered good and a score of 50 is excellent.

What does a negative eNPS score mean?

Bottom line: A negative score means you have more detractors than promoters in your organization. Executives should take a negative score seriously. It often suggests an issue with corporate culture and engagement.

What is a good Net Promoter Score?

Any NPS score above 0 is “good”. It means that your audience is more loyal than not. Anything above 20 is considered “favourable”. Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class.

What is a good eNPS score Bamboohr?

The final Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters, which produces a result from -100 to +100 (or in other words, your “net promoters”). Anything above zero is considered “good,” while anything above 70 is considered “excellent.”

What is a bad Net Promoter Score?

A bad Net Promoter Score (NPS) indicates you have a higher number of detractors than promoters. If your NPS score is between 30 to 40, you have a good NPS score. You may be far away from the leaders with scores such as 55, 60, etc. But if your score is 25 or even below, it’s considered as bad NPS score.

What does an NPS of 40 mean?

The Net Promoter Score calculation subtracts the percentage of NPS Detractors from the percentage of NPS Promoters. NPS Passives, those who answered 7 or 8, are not directly incorporated into the calculations, but they do impact the overall score. 60 out of 100 is 60 percent, and 40 out of 100 is 40 percent.

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